Refund policy

For orders delivered within Japan, we accept returns that meet the conditions below. You must submit your request through our returns portal and ship the items back within 10 days, counting the date we dispatch your order as day one.

We cannot accept change-of-mind returns in the following cases:

• The return request has not been submitted or the items have not been shipped back within the deadline above.
• The items were purchased on sale or are marked as non-returnable on the product page.
• The items have been used, altered, washed or dry-cleaned.
• Tags, labels, bags, boxes or other accompanying items are damaged, soiled or missing.
• The items have become stained, scratched or affected by odors, pet hair or similar issues after delivery.
• The returned items or their accessories are damaged, soiled or incomplete compared with their condition at delivery.
• We are unable to verify your order.

The following applies to change-of-mind returns.

• You are responsible for return shipping costs. If you send items with the return shipping charges billed to us, we will deduct the actual shipping cost plus a handling fee of JPY 1,100 from your refund.
• If your order originally qualified for free shipping and the total value of the items you keep, including tax, falls below JPY 11,000, we will deduct the original delivery charge of JPY 550 (JPY 1,100 for Hokkaido and Okinawa) from your refund.
• Pack the items securely to prevent damage and use a shipping method that provides a delivery record. Please do not use letter-mail or mailbox-delivery services. If the items are lost or damaged in transit, contact the carrier you used.
• If your return means that your order no longer qualifies for a promotional gift, please return the gift together with the items. We cannot accept the return unless the gift is also returned.
• We will process your refund approximately 5 business days after we receive the returned items.
• Refunds will be issued through your original payment method. The time it takes for the refund to appear depends on your payment provider.

We do not offer exchanges for personal reasons, such as an unsuitable fit, ordering the wrong size or an item looking different from what you expected.

If your items meet our return conditions, please return them first and place a new order for the items you would like.

Please check the contents and condition of your order upon arrival. If an item has a fault or differs from what you ordered, please refrain from using it and take photographs that clearly show its condition.

As a general rule, for orders delivered within Japan, please submit your request through our returns portal and ship the items back within 10 days, counting the date we dispatch your order as day one. If you discover a fault after this period, please contact us first. We will review the item's condition and the circumstances, then advise you on the next steps.

If we confirm that an item is faulty or was sent in error, we will provide a replacement and cover both the return and replacement shipping costs. If a replacement is unavailable, we will issue a refund. For orders delivered outside Japan, please see International Orders.

We do not accept change-of-mind returns or exchanges from outside Japan.

If an item is faulty or differs from what you ordered, please email us within 7 days of delivery with your order number and photographs showing the item's condition. We will review the details and advise you on how we can resolve the issue. If you discover a fault after 7 days, please still contact us.