Shipping policy
TNEWTIES / CUSTOMER CARE
Shipping &
Delivery.
Information on shipping rates and delivery within Japan and internationally.
DOMESTIC SHIPPING
Shipping rates within Japan
Shipping rates are based on the merchandise total for each order after coupons and other discounts, including tax. For totals below JPY 11,000, the following rates apply.
| Destination | Shipping fee (tax included) |
|---|---|
| Japan, excluding Hokkaido and Okinawa | JPY 550 |
| Hokkaido and Okinawa | JPY 1,100 |
Free shipping throughout Japan when your merchandise total after discounts is JPY 11,000 or more, including tax.
Hokkaido and Okinawa are included.
- Orders are shipped via Yamato Transport or Sagawa Express. You cannot choose the carrier.
- Depending on the size of the items, your order may be delivered directly to your mailbox via a service such as Nekopos.
DISPATCH
When your order ships
Orders for delivery within Japan
In-stock items ordered by 1:00 p.m. Japan Standard Time on weekdays are dispatched the same day. Orders placed after 1:00 p.m. or on days we are closed are dispatched from the next business day onward.
Orders for international delivery
In-stock items are usually dispatched within 1–3 business days of your order. International orders are not eligible for same-day dispatch.
We do not dispatch orders on weekends, Japanese public holidays, or during our summer and winter closures.
Items with different dispatch schedules, including pre-orders, are noted on their respective product pages.
These timeframes refer to dispatch, not delivery. Transit times vary by destination and shipping method.
We send a shipping notification after handing your order to the carrier. Notifications and order status updates may take some time to appear.
INTERNATIONAL SHIPPING
International shipping and rates
International shipping rates vary by shipping method, total order weight, and destination country or region.
Please check the available shipping methods and rates at checkout. Methods that are not displayed cannot be used.
- Shipping rates are calculated using the weight of your items plus 330 g for packaging.
- The free shipping offer for orders within Japan does not apply to international orders.
- Any additional customs duties, import taxes, or similar charges are the customer's responsibility.
- Customs clearance and local delivery conditions may affect delivery times.
Shipping delays or service suspensions may occur depending on conditions in the destination country or region. If you are using Japan Post, please also check its latest service updates.
ORDERS & PACKING
Combined shipping and packaging
- If you order pre-order items together with other items, your order will be dispatched once all items are ready.
- We cannot split a single order into separate shipments.
- Shipping fees are calculated separately for each order. Separate orders scheduled for dispatch on the same day may be shipped together. Shipping fees will not be refunded in this case.
- Gift wrapping is not available.
Items are folded for shipping. If you notice fold creases or gathers or pleats that have lost their shape, please check the care label and reshape the garment before wearing it.
RECEIVING YOUR ORDER
Receiving your order
Parcel locker requests (within Japan)
Please add 「不在時は宅配ボックス希望」 (please leave in the parcel locker if I am not home) to the address field when placing your order. We may be unable to accommodate your request depending on the shipping method and parcel locker availability.
Unclaimed or refused deliveries
If your parcel is returned to us because of an extended absence, refusal of delivery, or similar circumstances, we will cancel your order and charge you the actual outbound and return shipping costs incurred by us.
We may decline future orders if your transaction history indicates abusive conduct, such as deliberately refusing deliveries.
Faulty or incorrect items
If an item is faulty or you receive an item different from what you ordered, please refer to our Returns & Refunds Policy. It explains the appropriate procedure for deliveries within Japan and internationally.