In-stock items will be shipped within 1 to 3 business days after your order.
Please note that if you order an in-stock item and a pre-order item at the same time, the item will be shipped after all items are received. We generally do not accept split shipments of orders.

*Delays may occur if orders are concentrated or due to weather or disasters.
*If there is a delay in shipping, we will notify you on the product page or contact you individually.
Please set up your e-mail reception settings for [@tnewties.com] in advance.
*With Japanese carrier mail (docomo, Softbank, au, etc.), there are many cases in which automated emails such as order confirmation emails do not arrive due to measures to prevent spam. Therefore, we recommend that you do not register with your carrier email, but rather with a PC email address such as Yahoo or Gmail.

If a pre-order item is remanufactured, it will take approximately 5-8 weeks to ship, and if it is an original print or denim item, it will take approximately 8 weeks to ship.

Please note that if you order a pre-order item and an in-stock item at the same time, the item will be shipped only after all items are received.

We generally do not accept split shipments of orders.

*If there is a significant delay in fabric procurement, factory operation, or logistics, it may take more than 8 weeks.
*If the item is not in stock in Japan but is in stock overseas, it will take approximately 2 weeks.

For more information, please see the terms and conditions at the bottom of the online shop [About delivery]Please see.

We apologize for the inconvenience, but we cannot accept any changes or cancellations after the order has been confirmed.

We accept returns after you receive your ordered product.About returns]Please check.

Once your order has been shipped from our warehouse, we will complete the process within 10 days, and if the item can be shipped, we will be able to accept your return.

We apologize for the inconvenience, but we do not accept exchanges of products due to customer reasons such as purchasing the wrong size or the wrong size.

We apologize for the inconvenience, but you will need to return the item and then order the size you desire.

If you receive a defective product or a product that is different from the one you ordered, we will exchange it at our expense if the product is in stock. We apologize for the inconvenience, but if the item is out of stock, we will issue a refund.

*If more than 10 days have passed since shipping, we cannot accept exchanges or refunds even if the product is defective. Thank you for your understanding.


Regarding returnsThis linkAfter checking the notes, please apply for a return using the link at the bottom of the page.

Shipping within Japan is 550 yen (tax included) per order. Please note that shipping to Hokkaido and Okinawa prefectures will be 1,100 yen (tax included).

Shipping is free if the total order amount is 11,000 yen (tax included) or more. However, please note that shipping to Okinawa Prefecture is not eligible for free shipping.

We also accept overseas shipping. For more information, please see the terms and conditions at the bottom of the online store.Shipping policyPlease check.

You can choose one of the following payment methods for the online store.

・Credit card payment
・PayPal
・PayPay (online payment)
・Paidy next month payment (convenience store/bank) (only in Japan)

*Payment method cannot be changed after order is confirmed.
*Paidy next month payment cannot be used to pay for reserved products. For more information, please see the bottom of the online store.Description based on Specified Commercial Transactions LawPlease see ``.

If you would like to change the shipping address after placing your order, please contact customer support.

We will resend your order confirmation email, so please contact customer support.

*With Japanese carrier mail (docomo, Softbank, au, etc.), there are many cases in which automated emails such as order confirmation emails do not arrive due to measures to prevent spam. Therefore, we recommend that you do not register with your carrier email, but rather with a PC email address such as Yahoo or Gmail.
*If you wish to change your email address, please contact customer support.

Please contact customer support so we can edit your email address.

*With Japanese carrier mail (docomo, Softbank, au, etc.), there are many cases in which automated emails such as order confirmation emails do not arrive due to measures to prevent spam. Therefore, we recommend that you do not register with your carrier email, but rather with a PC email address such as Yahoo or Gmail.

◼︎Lumine Est Shinjuku 2F
◼︎Umeda Est Floor C13

TNEWTIES has two physical stores. We welcome you to try on our products, so we look forward to your visit.

We apologize for the inconvenience, but TNEWTIES does not accept any reservations for products.
If you would like to check stock status before visiting the store, please contact customer support.

If you have any inquiries regarding online stores or stores that cannot be answered in [Frequently Asked Questions], please contact customer@tnewties.com.

For inquiries other than those related to online stores and stores, please contact info@tnewties.com.

customer support
Closed: Saturdays, Sundays, and holidays
*It may take some time for us to respond. Thank you for your understanding.